service
Service Contracts

Service Contracts

Our SERVICES

Service
Contracts

We offer flexible and reliable service contracts tailored to meet the specific needs of your laboratory. Whether you’re looking for full coverage or preventative maintenance only, our contracts help ensure equipment performance, reduce downtime and support regulatory compliance.

Our experienced, nationwide team of service engineers provides timely, expert support backed by ISO 9001 and ISO 17025 standards. With options tailored to clinical, pharmaceutical and research environments, MSC keeps your lab running efficiently and cost-effectively. We take care of your equipment so you can focus on your results.

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Our SERVICES

What types of service contracts are available?

We have four different types of contract on offer at MSC:

Premium: PM visit, including all labour, travel and spare parts for breakdowns. Same-day response, onsite within 48 hrs.
Standard: PM visit, 10% discount on parts and 25% discount on labour and travel for breakdowns. Same-day response, onsite within 48 hrs.
Economy: PM visit, 10% discount on labour and travel for breakdowns. Same-day response, onsite within 5 days.
Preventative maintenance: PM visit only.

Features

Features	PREMIUM	STANDARD	ECONOMY	PREVENTATIVE MAINTENANCE
Preventative Maintenance Visits
Replacement Parts		Not Incl. 10% Discount	Not Incl.	Not Incl.
Labour and Travel for Breakdowns		Not Incl. 25% Discount	Not Incl. 10% Discount	Not Incl.
Same Day Response	Guaranteed	Guaranteed	Guaranteed	Best Effort
On site Response Times	24/48 Hours	24/48 Hours	5 Days	Best Effort

Why should customers opt for an MSC service contract?

For Laboratories

For laboratories, hospitals and pharmaceutical companies, medical equipment isn’t just a tool—it’s a critical part of delivering safe, effective outcomes. A service contract with MSC offers key advantages that directly support operational efficiency, compliance and long-term cost control.

Customer Support

We can support customers when their equipment breaks down and schedule preventative maintenance to ensure the equipment runs reliably and any issues are addressed early on. This prevents potential breakdowns and helps avoid unexpected costs, giving customers peace of mind. This service is essential in laboratory and healthcare settings where performance can impact testing or patient outcomes.

What are the benefits in terms of compliance, reliability and cost control?

Service Contract

Service contracts can help with preventing critical breakdowns which can lead to costly repairs and disruption to the customers workflow due to unavailability of equipment. Having a service contract optimises equipment performance and increases life span of equipment, it minimises breakdowns and is more cost effective than emergency call out charges.

Flexibility

How does MSC tailor contracts to customer needs?

Contracts are tailored to the customer’s needs by offering a competitive range of service contracts to include 1 or 2 PM visits and/or spare parts labour and travel, whether included or at a reduced cost.